Two-Factor Authentication

You need to enter the Two-Factor Authentication(TFA) code every time you log in to the Customer Portal. You can use either Email based or Authenticator app-based authentication. The TFA options are configured by your administrator.

Two-Factor Authentication via Email

1. When you log in to the portal, the system will automatically send an email to the registered email account.
   

2. On the portal, enter the TFA token from the email to access the portal. This will appear for each login attempt. The authentication code validity period is 10 minutes by default.
3. Click Authenticate to continue. 

Two-Factor Authentication via App 

1. When you log in to the portal, the system displays the QR Barcode to upload and register the app.

2. In the authenticator app, click Scan a QR code or Enter a setup Key through the device to register.
3. If Enter a Setup Key is selected, in the google authenticator app, provide the following information.
   • Account Name – User entered Account Name
   • Setup Key – Security Key as shown below the QR Code
   • Type of Key – Time-Based
4. Once the QR Code is scanned or Secret Key (along with the required information) is entered in the google authenticator, the app generates the authentication code.
5. Enter the authentication code in the Customer Portal screen.
6. Click Register to continue. 
7. After successful registration, the App generates the TFA code every 30 seconds. This will appear for each login attempt. 
8. Enter the TFA code on the portal and click Verify to continue.